Refund Policy

We strive to provide customers with a pleasant experience with our software and services. If you have any questions or are not satisfied with the software and services, please feel free to contact our support team and we will do our best to improve and provide you with a satisfactory solution.

How to submit a refund request

If you want to cancel your order, please submit a refund request form (https://www.kamfungshing.com/web-agency-gb-contact-us) with the following information:

• Product name
• Order number or transaction number
• Email address used for purchase
• Reason for refund We will process the refund request within 24 hours (working days) of receiving it, and the processing method will be in accordance with the following terms.

Refund guarantee

We provide a 30-day money-back guarantee, after which no refunds can be made. Refunds are also only provided in the following cases:

Refund acceptance cases

Refunds are provided within 30 days from the date of purchase in the following cases, and will be refunded to the original payment account.

• If there is a serious technical problem with the purchased software/service and we do not provide a solution within 30 days. If you are not willing to wait for the product to be updated, we will refund the product price.
• Duplicate purchases of the same product or purchases of two similar products. We will refund one of the products or assist you in exchanging it for another one.
• You did not receive the order information within 24 hours after purchasing the product, and did not receive a timely response from the support team within 48 hours after contacting us. In this case, if you request it, we will arrange to cancel the order and refund it.
• You did not know that the order was automatically subscribed. And did not receive the automatic renewal notification email before the automatic renewal date. You should contact us within 7 days after the automatic renewal, and we will arrange a refund.
• Due to technical problems with the payment platform or other technical reasons, you paid for the same product one or more times. In this case, we will only charge the same product once and refund the additional payment. Once the refund is made, the corresponding license will be deactivated, please uninstall and delete it from your computer.

Non-refundable situations

If the software/service you purchased is not suitable, we may arrange to replace it with another software according to the situation. The following situations are non-refundable:

• Refund requests due to price differences between different regions and merchants.
• Refund requests for similar products purchased from other companies.
• Refund requests for intentional repeated purchases of similar products.
• Refund requests that do not comply with the regulations of our promotional activities.
• Refund requests due to your own mistakes or problems not related to the product. For example, you purchased the wrong program, downloaded the wrong version, ran out of disk space on your computer, changed your mind after purchase, etc.
• Refund requests due to credit card fraud or unauthorized payments. We work with third-party payment processors, so we cannot monitor authorization during the payment process. Please contact your card-issuing bank to resolve such issues. We will do our best to assist you.
• Refund requests due to misunderstanding or insufficient understanding of the product features because you did not read the product description in detail before purchasing.
• Refund requests due to failure to receive order information within two hours of successful ordering. The registration email will be automatically sent as soon as payment is received. However, there may be delays due to network, system failures, email spam settings, and incorrect email addresses. In this case, you can check the order information yourself or contact us.
• Refusing to work with the support team to resolve the problem without reasonable reason or refusing to implement the solution provided to you.
• Refusing to provide a reason for requesting a refund.

We are always open to any suggestions or feedback. We are always willing to communicate and coordinate and make every effort to find the best solution for any problem you may encounter.